Frequently asked
questions

CosmoPaw pieces are made in a small atelier in Belgrade, Serbia.

Yes. Each design begins with a pattern drawn by hand, and the cloth is cut with shears. Traditional craft is combined with carefully chosen machine work, and every detail is finished by hand.

Depending on the design: Italian and British wool, cashmere, Italian and Indian silk, linen, cotton, and raw blends of silk and linen. Most garments are lined in silk. Metal elements may be 316L surgical steel, sterling silver, brass, or steel with 18 or 24 carat PVD gold plating.

These are exceptional fabrics and components from limited or earlier production runs, many of which no longer exist in the same way. Some were originally produced for respected heritage houses.

Buy directly from the official CosmoPaw website. Every product page states the composition, the origin of the materials and the size of the edition, and certificates for certain materials are published on the site, including REACH documentation and an attestation for 925 sterling silver.

Handwork, natural materials and traditionally woven cloth all leave subtle differences. These are not flaws but part of each piece's character.

CosmoPaw designs are produced in small editions, with patterns drawn by hand, cloth cut with shears and details finished by hand alongside carefully selected machine work. Silk linings, archival fabrics and the Zero Scratch principle inform the construction of individual pieces.

Our current pieces are in the online shop. Each product page sets out photographs, a description, materials, dimensions, the price and the edition.

Everything available is shown in the shop together with current editions. As CosmoPaw works in very small numbers, some pieces exist only once, others in a handful.

The second figure is the size of the edition; the first shows how many pieces remain. “Edition 4 of 4” means all four are still available, and the first figure falls with each purchase. “1 of 1” denotes a unique piece.

No. Each edition is sized by the material available, and once that material is used, the edition is archived for good.

Our photographs are faithful but illustrative, so slight variations in colour, texture or detail are possible. Natural, hand-woven and archival materials may also show subtle irregularities, which form part of their character.

For garments, measure the neck, the chest and the length of the back, from the base of the neck to the base of the tail. For jewellery, the neck alone is enough. Compare the measurements with the table on the product page and with our Size Guide.

Yes. CosmoPaw accepts made-to-measure commissions for dogs and cats of all breeds and sizes. Each piece is created according to the individual measurements and proportions of the dog, with careful attention to fit, comfort and freedom of movement.

In addition to size, consider the cut of the piece and your companion’s proportions and movement. Consult the product details and Size Guide. If you are uncertain, send the name of the piece and your companion’s measurements to concierge@cosmo-paw.com before ordering.

Yes, provided the size is right. Compare your companion's measurements with the table on the product page.

Write to the atelier at concierge@cosmo-paw.com before ordering, with approximate measurements and the name of the piece, and we will be glad to help you choose.

Yes. The atelier welcomes enquiries for special pieces and garments made to measure. Through the bespoke form, tell us about your companion, their approximate measurements, the piece you have in mind, the occasion and an indicative budget.

Usually within five working days. More involved requests may call for further time and consultation.

Bow ties are made in set sizes, each with a 5 cm extender chain for a precise fit at the neck.

Comfort underpins every design. Everything that touches the skin is chosen with care, in keeping with our “Zero Scratch” principle.

It is one rule that guides everything we do. Every element that touches the skin is crafted from natural fibers, most often with silk lining or a double layer of the same fabric, and with nearly invisible seams, no synthetic fibers. We have eliminated anything that could cause irritation — no rigid labels, no plastic clasps and no nylon webbing.

We use 316L surgical steel, sterling silver, brass and PVD finishes, depending on the design. 316L surgical steel was chosen for its stability, its resistance and its comfort against the skin.

Dry clean only, at a cleaner experienced with silk and wool. Remove hair with a soft clothes brush or a lint roller. Care instructions for each material appear on the product page and on the card enclosed with the piece. For further advice, write to concierge@cosmo-paw.com.

No. Water and detergent can mark silk and alter the shape and structure of the piece.

Textile pieces should not be assumed to be water-resistant. Certain metal elements were chosen for their resistance to water, but care always depends on the piece as a whole and the materials it combines.

No. Our necklaces are decorative and are not designed to take a lead. For walks, your companion will need an ordinary collar or harness.

We advise against it. Dogs and cats play, climb and explore, and none of them can tell you when something has caught. Our jewellery is to be worn only while you are with them.

Yes, for cats of a suitable size. Each product page gives the chain length; compare it with your companion's neck measurement and consult the Size Guide. Longer chains are best suited to dogs and larger cats.

PVD (physical vapour deposition) bonds a thin, hard layer of gold to the steel beneath. It wears considerably better than conventional plating, which makes it well suited to a piece worn by an animal in motion.

CosmoPaw necklaces are decorative pieces, not collars for attaching a lead. They should be worn only under supervision and removed before bathing, swimming or energetic play. Materials and dimensions are specified on each product page.

Vintage crystal calls for careful handling and should never get wet. Slight irregularities in the cut or finish belong to its age and are not considered flaws. Store each piece in the silk pouch provided, apart from other jewellery and away from moisture and direct light.

Clean the crystal with a soft, dry cloth only. The chain may be washed in lukewarm water with a mild soap when needed, keeping the crystal dry, then dried thoroughly with a soft cloth. Never use chemical jewellery cleaners.

They are related pieces for a dog or cat companion and owner, cut from the same roll of fabric. For example, a companion's bow tie and an owner's pocket square may be made from the same Italian silk.

Possible combinations for pets and owners include a pocket square and bow tie, a scarf and bow tie, or a set comprising a pocket square, scarf, and bow tie. The final composition depends on the amount of fabric available.

Yes. Every matching edition is designed to be gender-neutral.

Yes. The collection includes limited edition garments, and bespoke enquiries are welcomed for individual measurements and special occasions. Availability depends on the design and materials.

Send an enquiry through the bespoke form, telling us about your companion, the piece you would like, approximate measurements, the occasion and an indicative budget. The atelier will reply with further questions and a proposal for the next steps.

You may include your preferred fabric or colour in your enquiry. Each request is considered individually, and the final selection depends on the design, suitability and availability of materials.

By bank transfer against a pro forma invoice, or by international bank transfer from abroad. We email the invoice with our IBAN and the bank's SWIFT (BIC) code.

No. Orders are placed through the bag and checkout, where you enter the details we need to process and deliver your order.

If you need to request a change or cancellation, contact office@cosmo-paw.com as soon as possible, quoting your order number. Whether an order can be amended before dispatch depends on its processing status. Your statutory withdrawal rights remain as described in our Returns and Withdrawal policy.

Payment is by card. Bespoke orders are paid by bank transfer against a pro forma invoice, or by international bank transfer from abroad, to the IBAN shown on the invoice. Cash on delivery is not available.

Visa, Mastercard, Maestro, American Express and DinaCard.

Yes. When you enter your card details, confidential information is transmitted over the public network in protected encrypted form, using the SSL protocol and PKI system. Data security is guaranteed by the card processor, Banca Intesa ad Beograd, and the entire payment takes place on the bank's own pages. Your card details are never available to CosmoPaw.

All payments are made in Serbian dinars (RSD). Prices in other currencies are shown for information only, at the National Bank of Serbia's middle rate. If your card is denominated in another currency, the amount is converted at the card scheme's exchange rate, which is not known to us at the time of the transaction, so the amount charged may differ slightly from the price shown on the site.

We email you a pro forma invoice with everything needed for payment. This method is reserved for bespoke orders; for payments from abroad, the invoice includes our IBAN and the bank's SWIFT (BIC) code.

Delivery within the Republic of Serbia is free on every order.

One to five working days. Orders are delivered by D Express, BEX or Post Express to the address given at checkout.

Yes. International orders are sent by UPS Express Saver.

If your destination is not listed at checkout, please contact office@cosmo-paw.com before ordering. We can review your enquiry, but delivery cannot be confirmed until the applicable shipping and import requirements have been checked.

Usually two to five working days, depending on the destination and on transport conditions.

The cost depends on the destination and is shown before you confirm your order. Delivery is free on orders over €500 or $540.

No. All international shipments are dispatched under DAP (Delivered at Place) terms. Product prices shown on the website do not include local import duties, customs fees, or taxes applicable in the destination country. These charges are determined by local customs authorities, depend on the country of import, and are the responsibility of the recipient—typically collected directly by UPS prior to or upon delivery.

Every CosmoPaw piece arrives in our signature box, with a card of authenticity and care.

Every piece arrives in CosmoPaw’s signature packaging, accompanied by authenticity and care information. For a special gifting request, please contact concierge@cosmo-paw.com before ordering so we can confirm what is possible.

Please write to concierge@cosmo-paw.com or office@cosmo-paw.com straight away. The address can be changed only until the order has been handed to the courier.

You (or any third party designated by you) are responsible for inspecting your order upon delivery. If the package or its contents arrive with any visible transit damage or discrepancies, please note the issue directly on the carrier's delivery document in as much detail as possible and notify our team immediately at order@cosmo-paw.com.

All shipments are handled securely with professional courier services, ensuring reliable delivery to your address. Tracking details are provided via email as soon as your piece leaves the atelier.

Yes. For distance purchases, you have the right to withdraw within 14 days of receiving the goods, without giving any reason.

Send a clear statement of withdrawal, or the completed withdrawal form, to order@cosmo-paw.com before the 14 days have elapsed. The form can be found on our Returns and Withdrawal page.

Please return it without delay, and no later than 14 days after sending your statement of withdrawal.

Unworn, undamaged and in its original box, with all labels attached and no sign of having been opened.

The direct cost of returning the piece is borne by the customer.

No. The right of withdrawal does not apply to pieces made to the customer's specifications or clearly personalised.

The Merchant is obliged, without delay and no later than 14 days from the date of receipt of the withdrawal statement, to refund all payments received from the Buyer (except for additional costs if the Buyer expressly requested a delivery method other than the least expensive standard delivery method) (Article 35 of the Consumer Protection Act).

The Merchant may postpone the refund until the returned goods have been received or until the Buyer provides proof that the goods have been sent, whichever occurs first.

The refund shall be made using the same payment method used by the Buyer, unless the Buyer expressly agrees to another method.

Due to the limited, archival nature of our materials and bespoke tailoring for dogs and cats, returns and exchanges are handled on an individual basis. Please inspect your piece upon arrival and contact our concierge within the specified timeframe if any adjustments or assistance are required.

Send your complaint to order@cosmo-paw.com, with your order number, a description of the issue and proof of purchase. We will reply within 8 days, and complaints are resolved within 15 days of submission. We are liable for any non-conformity of the goods for two years from delivery.

For questions about our pieces, materials, sizing or making, write to concierge@cosmo-paw.com.

We reply to general enquiries within about two working days, and to bespoke enquiries usually within five.

For complaints and returns: order@cosmo-paw.com; for general enquiries about an order: office@cosmo-paw.com; and for our pieces, materials, sizing and bespoke work: concierge@cosmo-paw.com.