General Terms
of Use and Sale Opšti uslovi
korišćenja i prodaje

1.1

These General Terms of Use and Sale (hereinafter referred to as the "General Terms") govern the mutual rights and obligations between the entrepreneur Anđelka Nikolić PR Trgovina putem pošte ili interneta CosmoPaw Beograd, with its registered office at Svetozara Radića 2, Belgrade-Savski Venac, registration number: 68545862, Tax Identification Number (PIB): 115674133 (hereinafter referred to as the "Merchant" or "Seller") and any natural person who uses the website cosmo-paw.com (hereinafter referred to as the "Site") and/or purchases products via the Site (hereinafter referred to as the "User" or "Buyer").Ovim Opštim uslovima korišćenja i prodaje (u daljem tekstu: "Opšti uslovi") uređuju se međusobna prava i obaveze između preduzetnika Anđelka Nikolić PR Trgovina putem pošte ili interneta CosmoPaw Beograd, sa sedištem na adresi Svetozara Radića 2, Beograd-Savski venac, matični broj: 68545862, PIB: 115674133 (u daljem tekstu: "Trgovac" ili "Prodavac") i svakog fizičkog lica koje koristi internet stranicu cosmo-paw.com (u daljem tekstu: "Sajt") i/ili kupuje proizvode putem Sajta (u daljem tekstu: "Korisnik" ili "Kupac").

1.2

These General Terms constitute an integral part of the distance sales contract concluded between the Merchant and the Buyer. It is considered that the User, by accessing the Site or registering, is familiar with these General Terms and fully accepts them. It is considered that the Buyer, by placing an order, has confirmed their agreement with these General Terms.Ovi Opšti uslovi predstavljaju sastavni deo ugovora o prodaji zaključenog na daljinu između Trgovca i Kupca. Smatra se da je Korisnik, pristupanjem Sajtu ili registracijom, upoznat sa ovim Opštim uslovima i da ih u potpunosti prihvata. Smatra se da je Kupac, zaključenjem porudžbine, potvrdio svoju saglasnost sa ovim Opštim uslovima.

1.3

Definitions of terms:Definicije pojmova:

• Merchant/Seller: The entrepreneur specified in Article 1.1. of these General Terms.Trgovac/Prodavac: Preduzetnik naveden u članu 1.1. ovih Opštih uslova.
• Buyer/Consumer: Any natural person who acquires goods for purposes not intended for their business or other commercial activity, in accordance with Article 5, paragraph 1, item 1) of the Consumer Protection Act ("Official Gazette of RS", No. 35/2026-3).Kupac/Potrošač: Svako fizičko lice koje pribavlja robu u svrhe koje nisu namenjene njegovoj poslovnoj ili drugoj komercijalnoj delatnosti, u skladu sa članom 5. stav 1. tačka 1) Zakona o zaštiti potrošača ("Sl. glasnik RS", br. 35/2026-3).
• User: Any person who accesses the Site, regardless of whether they make a purchase.Korisnik: Svako lice koje pristupa Sajtu, bez obzira da li vrši kupovinu.
• Distance Contract: A contract concluded between the Merchant and the Buyer within the framework of an organized distance sales system, without the simultaneous physical presence of the parties, exclusively using one or more means of distance communication, in accordance with Article 5, paragraph 1, item 7) of the Consumer Protection Act.Ugovor na daljinu: Ugovor zaključen između Trgovca i Kupca u okviru organizovane prodaje na daljinu, bez istovremenog fizičkog prisustva strana, isključivom upotrebom jednog ili više sredstava komunikacije na daljinu, u skladu sa članom 5. stav 1. tačka 7) Zakona o zaštiti potrošača.

1.4

The provisions of the applicable regulations of the Republic of Serbia, primarily the Consumer Protection Act ("Official Gazette of RS", No. 35/2026-3), the Electronic Commerce Act, and the Law on Obligations, shall apply to all relations not regulated by these General Terms.Na sve odnose koji nisu uređeni ovim Opštim uslovima primenjuju se odredbe važećih propisa Republike Srbije, prvenstveno Zakona o zaštiti potrošača ("Sl. glasnik RS", br. 35/2026-3), Zakona o elektronskoj trgovini i Zakona o obligacionim odnosima.

2.1

In accordance with Article 6 of the Electronic Commerce Act and Articles 12 and 27 of the Consumer Protection Act, the Merchant provides the following information, which is made available to the Buyer in a clear and understandable manner before the conclusion of the contract:U skladu sa članom 6. Zakona o elektronskoj trgovini i članovima 12. i 27. Zakona o zaštiti potrošača, Trgovac pruža sledeće informacije, koje su Kupcu dostupne na jasan i razumljiv način pre zaključenja ugovora:

• Business name: Anđelka Nikolić PR Trgovina putem pošte ili interneta CosmoPaw BeogradPoslovno ime: Anđelka Nikolić PR Trgovina putem pošte ili interneta CosmoPaw Beograd
• Registered office: Belgrade-Savski Venac, ul. Svetozara Radića 2Sedište: Beograd-Savski venac, ul. Svetozara Radića 2
• Registration number: 68545862Matični broj: 68545862
• Tax Identification Number (PIB): 115674133Poreski identifikacioni broj (PIB): 115674133
• Contact phone: +381691136899Kontakt telefon: +381691136899
• Contact e-mail: office@cosmo-paw.com (this address also serves as a means of communication that allows for the preservation of correspondence on a durable data carrier, including the date and time of communication)Kontakt e-mail: office@cosmo-paw.com (ova adresa služi i kao sredstvo komunikacije koje omogućava čuvanje prepiske na trajnom nosaču podataka, uključujući datum i vreme komunikacije)
• Complaints address: order@cosmo-paw.comAdresa za izjavljivanje reklamacija: order@cosmo-paw.com

2.2

In addition to the above data, before concluding the contract, the Merchant shall also inform the Buyer of all other information prescribed by Article 12 and Article 27 of the Consumer Protection Act, including the main characteristics of the goods, the selling price, delivery costs, payment method, delivery deadline, the existence of legal liability for conformity, the method for filing a complaint, and the right to withdraw from the contract.Pored navedenih podataka, Trgovac pre zaključenja ugovora obaveštava Kupca i o svim drugim informacijama propisanim članom 12. i članom 27. Zakona o zaštiti potrošača, uključujući osnovna obeležja robe, prodajnu cenu, troškove isporuke, način plaćanja, rok isporuke, postojanje zakonske odgovornosti za saobraznost, način izjavljivanja reklamacije, kao i o pravu na odustanak od ugovora.

3.1

The Merchant undertakes that the products offered on the Site will be presented with their basic characteristics, in accordance with Article 53 of the Consumer Protection Act, including description, material, dimensions, and photographs. The photographs are illustrative in nature and may slightly differ from the actual appearance of the product.Trgovac se obavezuje da će proizvodi ponuđeni na Sajtu biti predstavljeni sa osnovnim obeležjima, u skladu sa članom 53. Zakona o zaštiti potrošača, uključujući opis, materijal, dimenzije i fotografije. Fotografije su ilustrativne prirode i mogu neznatno odstupati od stvarnog izgleda proizvoda.

3.2

All product prices are expressed in Serbian Dinars (RSD) excluding Value Added Tax (VAT). For customers from abroad, prices may be displayed in other currencies, but the final calculation is made in Dinars (RSD), as set out in clause 3.5 below.Sve cene proizvoda su izražene u dinarima (RSD) bez uračunatog poreza na dodatu vrednost (PDV). Za kupce iz inostranstva, cene mogu biti prikazane i u drugim valutama, ali se konačni obračun vrši u dinarima (RSD), na način utvrđen tačkom 3.5. ovih Opštih uslova.

3.3

Product prices do not include delivery costs. Delivery costs are calculated separately and clearly displayed to the Buyer during the ordering process, before the final order confirmation.Cene proizvoda ne uključuju troškove dostave. Troškovi dostave se posebno obračunavaju i jasno prikazuju Kupcu prilikom procesa poručivanja, pre finalne potvrde porudžbine.

3.4

The Merchant reserves the right to change prices and terms of sale without prior notice, provided that the prices valid at the time of ordering shall apply to already confirmed orders.Trgovac zadržava pravo promene cena i uslova prodaje bez prethodne najave, s tim da se na već potvrđene porudžbine primenjuju cene koje su važile u trenutku poručivanja.

3.5

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.Sva plaćanja biće izvršena u lokalnoj valuti Republike Srbije – dinar (RSD). Za informativni prikaz cena u drugim valutama koristi se srednji kurs Narodne Banke Srbije. Iznos za koji će biti zadužena Vaša platna kartica biće izražen u Vašoj lokalnoj valuti kroz konverziju u istu po kursu koji koriste kartičarske organizacije, a koji nama u trenutku transakcije ne može biti poznat. Kao rezultat ove konverzije postoji mogućnost neznatne razlike od originalne cene navedene na našem sajtu.

4.1

The Buyer orders products through the Site by adding the desired products to the "shopping cart".Kupac vrši naručivanje proizvoda putem Sajta dodavanjem željenih proizvoda u "korpu".

4.2

After adding products to the cart, the Buyer proceeds to the checkout page where they enter the necessary delivery data (name and surname, address, contact phone number, e-mail address) and select the payment method.Nakon dodavanja proizvoda u korpu, Kupac nastavlja ka stranici za plaćanje gde unosi neophodne podatke za isporuku (ime i prezime, adresa, kontakt telefon, e-mail adresa) i bira način plaćanja.

4.3

Before the final confirmation, the Buyer is provided with a clear overview of the entire order, including the products, total price, delivery costs, and the total amount to be paid.Pre finalne potvrde, Kupcu se pruža jasan pregled cele porudžbine, uključujući proizvode, ukupnu cenu, troškove dostave i ukupnu sumu za plaćanje.

4.4

By clicking the "Confirm Order" button or a similarly marked button, the Buyer places a binding offer to conclude a sales contract.Klikom na dugme "Potvrdi porudžbinu" ili slično označeno dugme, Kupac stavlja obavezujuću ponudu za zaključenje ugovora o prodaji.

4.5

The distance sales contract is considered concluded at the moment when the Merchant sends the Buyer an e-mail message confirming receipt and acceptance of the order (in accordance with Article 31 of the Law on Obligations and Article 15 of the Electronic Commerce Act). This message contains all relevant information about the order, as well as these General Terms and the Withdrawal Form on a durable data carrier, in accordance with Article 32 of the Consumer Protection Act.Ugovor o prodaji na daljinu smatra se zaključenim u trenutku kada Trgovac pošalje Kupcu e-mail poruku kojom potvrđuje prijem i prihvatanje porudžbine (u skladu sa članom 31. Zakona o obligacionim odnosima i članom 15. Zakona o elektronskoj trgovini). Ova poruka sadrži sve relevantne informacije o porudžbini, kao i ove Opšte uslove i Obrazac za odustanak od ugovora na trajnom nosaču zapisa, u skladu sa članom 32. Zakona o zaštiti potrošača.

5.1

The Buyer can make payment in one of the following ways:Kupac može izvršiti plaćanje na jedan od sledećih načina:

• Cash on delivery: Cash payment to the courier service upon receipt of the shipment.Plaćanje pouzećem: Gotovinsko plaćanje kurirskoj službi prilikom preuzimanja pošiljke.
• Payment by credit card: Via a secure online payment platform. Accepted cards: Visa, Mastercard, Maestro, American Express, DinaCard.Plaćanje platnim karticama: Putem sigurnosne platforme za onlajn plaćanje. Prihvataju se kartice: Visa, Mastercard, Maestro, American Express, DinaCard.
• Bank transfer: Based on a pro-forma invoice sent to the Buyer by e-mail.Uplatom na račun: Na osnovu predračuna koji se dostavlja Kupcu putem e-maila.

5.2

In the case of payment by card, the card details are processed via a secure connection with the bank and are not accessible to the Merchant.U slučaju plaćanja karticom, podaci o kartici se procesuiraju preko sigurne veze sa bankom i nisu dostupni Trgovcu.

5.3

When entering payment card details, confidential information is transmitted over the public network in protected (encrypted) form, using the SSL protocol and the PKI system as the currently most advanced cryptographic technology. Data security during the purchase is guaranteed by the payment card processor, Banca Intesa ad Beograd, so the complete payment process is carried out on the bank's pages. At no moment are payment card details available to our system.Prilikom unošenja podataka o platnoj kartici, poverljive informacije se prenose putem javne mreže u zaštićenoj (kriptovanoj) formi upotrebom SSL protokola i PKI sistema, kao trenutno najsavremenije kriptografske tehnologije. Sigurnost podataka prilikom kupovine garantuje procesor platnih kartica, Banca Intesa ad Beograd, pa se tako kompletni proces naplate obavlja na stranicama banke. Niti jednog trenutka podaci o platnoj kartici nisu dostupni našem sistemu.

6.1

The Merchant undertakes to deliver the ordered products within 30 days from the date of conclusion of the contract, in accordance with Article 33 of the Consumer Protection Act. The usual delivery time for the territory of the Republic of Serbia is up to 5 working days.Trgovac se obavezuje da će naručene proizvode isporučiti u roku od 30 dana od dana zaključenja ugovora, u skladu sa članom 33. Zakona o zaštiti potrošača. Uobičajeni rok isporuke za teritoriju Republike Srbije je do 5 radnih dana.

6.2

Delivery is made by a courier service to the address specified by the Buyer when placing the order.Isporuka se vrši putem kurirske službe na adresu koju je Kupac naveo prilikom poručivanja.

6.3

Delivery costs are borne by the Buyer, unless otherwise stated. Delivery is free of charge for all orders within the Republic of Serbia, regardless of the order value, as well as for all orders whose value exceeds EUR 500 / USD 500. For other orders, delivery costs are shown before the order is confirmed.Troškove isporuke snosi Kupac, osim ako je drugačije naznačeno. Isporuka je besplatna za sve porudžbine na teritoriji Republike Srbije, bez obzira na vrednost porudžbine, kao i za sve porudžbine čija vrednost prelazi 500 EUR / 500 USD. Za ostale porudžbine troškovi isporuke prikazani su pre potvrde porudžbine.

6.4

For deliveries abroad, the delivery time and costs vary depending on the destination; orders are shipped via UPS with a usual delivery time of 2–5 business days. The Buyer is responsible for all possible customs costs, taxes, and other duties charged by the competent authorities of the importing country.Za isporuke u inostranstvo, rok isporuke i troškovi variraju u zavisnosti od destinacije; porudžbine se šalju putem UPS-a, sa uobičajenim rokom isporuke od 2–5 radnih dana. Kupac snosi sve eventualne carinske troškove, poreze i druge dažbine koje naplaćuju nadležni organi zemlje uvoza.

6.5

The risk of accidental loss or damage to the product passes to the Buyer at the moment the product is delivered into their possession (Article 52 of the Consumer Protection Act).Rizik od slučajne propasti ili oštećenja proizvoda prelazi na Kupca u trenutku kada mu proizvod bude predat u državinu (član 52. Zakona o zaštiti potrošača).

7.1

Withdrawal period: The Buyer has the right to withdraw from the distance contract within 14 days from the day the goods are delivered into their possession, without giving any reason. This right is guaranteed by Article 29 of the Consumer Protection Act.Rok za odustanak: Kupac ima pravo da odustane od ugovora zaključenog na daljinu u roku od 14 dana od dana kada mu je roba predata u državinu, bez navođenja razloga. Ovo pravo je garantovano članom 29. Zakona o zaštiti potrošača.

7.2

Method of exercising the right: The Buyer exercises the right to withdraw by making an unambiguous statement of withdrawal, which they can send on the Withdrawal Form or by e-mail to the address order@cosmo-paw.com. The statement is considered timely if it is sent to the Merchant before the expiration of the 14-day period.Način ostvarivanja prava: Kupac ostvaruje pravo na odustanak davanjem nedvosmislene izjave o odustanku, koju može poslati na Obrascu za odustanak od ugovora ili na drugi jasan način (npr. putem e-maila na adresu order@cosmo-paw.com). Izjava se smatra blagovremenom ako je poslata Trgovcu pre isteka roka od 14 dana.

7.3

Buyer's obligations:Obaveze Kupca:

• The Buyer is obliged to return the goods to the Merchant without delay, and no later than 14 days from the date on which they sent the statement of withdrawal (Article 36 of the Consumer Protection Act).Kupac je dužan da vrati robu Trgovcu bez odlaganja, a najkasnije u roku od 14 dana od dana kada je poslao izjavu o odustanku (član 36. Zakona o zaštiti potrošača).
• The Buyer bears the direct costs of returning the goods (return delivery costs).Kupac snosi direktne troškove vraćanja robe (troškove povratne dostave).
• The Buyer is solely responsible for the diminished value of the goods that occurs as a result of handling the goods in a manner that is not adequate, i.e. goes beyond what is necessary to establish the nature, characteristics, and functionality of the goods. The goods must be returned unused, undamaged, and in the original box with all labels, without any signs of opening.Kupac je odgovoran za umanjenu vrednost robe koja nastane kao posledica rukovanja robom na način koji nije adekvatan, odnosno prevazilazi ono što je neophodno da bi se ustanovili priroda, karakteristike i funkcionalnost robe. Roba mora biti vraćena nekorišćena, neoštećena i u originalnoj kutiji sa svim etiketama bez tragova otvaranja.

7.4

Merchant's obligations:Obaveze Trgovca:

• The Merchant is obliged to refund all payments received from the Buyer, including delivery costs (except for additional costs if the Buyer explicitly requested a delivery method other than the cheapest standard one), without delay, and no later than 14 days from the date of receipt of the statement of withdrawal (Article 35 of the Consumer Protection Act).Trgovac je dužan da bez odlaganja, a najkasnije u roku od 14 dana od dana prijema izjave o odustanku, izvrši povraćaj svih uplata koje je primio od Kupca, uključujući i troškove isporuke (osim dodatnih troškova ako je Kupac izričito zahtevao isporuku koja odstupa od najjeftinije uobičajene) (član 35. Zakona o zaštiti potrošača).
• The Merchant may postpone the refund until they receive the returned goods, or until the Buyer provides proof that they have sent the goods, whichever comes first.Trgovac može odložiti povraćaj sredstava dok ne dobije robu koja se vraća, ili dok Kupac ne dostavi dokaz da je poslao robu, u zavisnosti od toga šta nastupa prvo.
• The refund is made using the same payment method that the Buyer used, unless the Buyer has expressly agreed to another method.Povraćaj se vrši na isti način na koji je Kupac izvršio plaćanje, osim ako se Kupac izričito ne saglasi sa drugim načinom.

7.5

In the event of a return of goods and a refund to a Buyer who previously paid with one of the payment cards, partially or in full, and regardless of the reason for the return, CosmoPaw is obliged to make the refund exclusively via the VISA, EC/MC, Maestro, Amex and Dina payment methods, which means that, at the seller's request, the bank will refund the funds to the cardholder's account.U slučaju vraćanja robe i povraćaja sredstava kupcu koji je prethodno platio nekom od platnih kartica, delimično ili u celosti, a bez obzira na razlog vraćanja, CosmoPaw je u obavezi da povraćaj vrši isključivo preko VISA, EC/MC, Maestro, Amex i Dina metoda plaćanja, što znači da će banka na zahtev prodavca obaviti povraćaj sredstava na račun korisnika kartice.

7.6

Exceptions to the right of withdrawal: In accordance with Article 38 of the Consumer Protection Act, the Buyer does not have the right to withdraw from the contract in the following cases:Izuzeci od prava na odustanak: U skladu sa članom 38. Zakona o zaštiti potrošača, Kupac nema pravo na odustanak od ugovora u sledećim slučajevima:

• Delivery of goods manufactured according to the Buyer's special requirements or clearly personalized (e.g. jewellery engraved with a dog's name, custom-made clothing).Isporuke robe proizvedene prema posebnim zahtevima Kupca ili jasno personalizovane (npr. nakit sa ugraviranim imenom psa, odeća šivena po meri).
• Delivery of sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed after delivery.Isporuke zapečaćene robe koja se ne može vratiti zbog zaštite zdravlja ili higijenskih razloga i koja je otpečaćena nakon isporuke.

8.1

Liability for conformity: The Merchant is liable for any non-conformity of the goods with the contract that appears within two years from the date the risk passes to the Buyer (Article 59 of the Consumer Protection Act). The Merchant is obliged to deliver goods that are in conformity with the contract, which means they meet both the subjective and objective requirements for conformity as defined in Article 53 of the Consumer Protection Act.Odgovornost za saobraznost: Trgovac je odgovoran za nesaobraznost robe ugovoru koja se pojavi u roku od dve godine od dana prelaska rizika na Kupca (član 59. Zakona o zaštiti potrošača). Trgovac je dužan da isporuči robu koja je saobrazna ugovoru, što znači da ispunjava subjektivne i objektivne zahteve za saobraznost u skladu sa članom 53. Zakona o zaštiti potrošača.

8.2

Filing a complaint: The Buyer may file a complaint with the Merchant for non-conformity of goods, incorrectly calculated price, and other defects. A complaint can be filed orally, in writing, or electronically to the contact details specified in Article 2 of these General Terms, along with the receipt or other proof of purchase (Article 63 of the Consumer Protection Act).Izjavljivanje reklamacije: Kupac može izjaviti reklamaciju Trgovcu zbog nesaobraznosti robe, pogrešno obračunate cene i drugih nedostataka. Reklamacija se može izjaviti usmeno, pisanim putem, ili elektronskim putem na kontakt podatke navedene u članu 2. ovih Opštih uslova, uz dostavu računa ili drugog dokaza o kupovini (član 63. Zakona o zaštiti potrošača).

8.3

Complaint procedure:Postupak po reklamaciji:

• The Merchant is obliged to respond to the Buyer in writing or electronically without delay, and no later than 8 days from the date of receipt of the complaint. The response must contain a decision on whether to accept the complaint, an explanation if it is not accepted, a statement on the Buyer's request, and a specific proposal and deadline for resolution.Trgovac je dužan da bez odlaganja, a najkasnije u roku od 8 dana od dana prijema reklamacije, pisanim ili elektronskim putem odgovori Kupcu. Odgovor mora da sadrži odluku da li prihvata reklamaciju, obrazloženje ako je ne prihvata, izjašnjenje o zahtevu Kupca i konkretan predlog i rok za rešavanje.
• The deadline for resolving the complaint is 15 days from the date of filing.Rok za rešavanje reklamacije je 15 dana od dana podnošenja reklamacije.
• In accordance with Article 63, paragraph 10 of the Consumer Protection Act, the deadline for resolving the complaint is paused when the Buyer receives the Merchant's response and resumes when the Merchant receives the Buyer's statement. The Buyer is obliged to respond to the Merchant's response within 3 days of receiving it. If the Buyer does not respond within the prescribed period, it will be considered that they do not agree with the Merchant's proposal.U skladu sa članom 63. stav 10. Zakona o zaštiti potrošača, rok za rešavanje reklamacije zastaje kada Kupac primi odgovor Trgovca i nastavlja da teče kada Trgovac primi izjašnjenje Kupca. Kupac je dužan da se izjasni na odgovor Trgovca najkasnije u roku od 3 dana od dana prijema odgovora. Ukoliko se Kupac u propisanom roku ne izjasni, smatraće se da nije saglasan sa predlogom Trgovca.

8.4

Buyer's rights:Prava Kupca:

• If the non-conformity appears within 30 days of delivery, the Buyer has the right to choose between replacement, an appropriate price reduction, or to declare the termination of the contract (Article 56, paragraph 7 of the Consumer Protection Act 35/2026).Ako se nesaobraznost pojavi u roku od 30 dana od isporuke, Kupac ima pravo da bira između zamene, odgovarajućeg umanjenja cene ili da izjavi da raskida ugovor (član 56. stav 7. ZZP 35/2026).
• After the 30-day period, if the complaint is justified, the Buyer has the right to first request the elimination of the non-conformity by repair or replacement.Nakon isteka roka od 30 dana, ako je reklamacija osnovana, Kupac ima pravo da prvo zahteva otklanjanje nesaobraznosti opravkom ili zamenom.
• If eliminating the non-conformity is not possible or represents a disproportionate burden for the Merchant, or if the Merchant does not eliminate the non-conformity within a reasonable time, or if the non-conformity reappears after the first repair, the Buyer has the right to request an appropriate price reduction or termination of the contract (Articles 56 and 57 of the Consumer Protection Act 35/2026).Ako otklanjanje nesaobraznosti nije moguće ili predstavlja nesrazmerno opterećenje za Trgovca, ili Trgovac ne otkloni nesaobraznost u primerenom roku, ili ako se nesaobraznost ponovo pojavi nakon prve opravke, Kupac ima pravo da zahteva odgovarajuće umanjenje cene ili raskid ugovora (članovi 56. i 57. ZZP 35/2026).
• The Buyer cannot terminate the contract if the non-conformity of the goods is minor.Kupac ne može da raskine ugovor ako je nesaobraznost robe neznatna.

9.1

The Merchant processes the personal data of Buyers and Users in accordance with applicable personal data protection regulations and its Privacy Policy, which is available on the Site and forms an integral part of these General Terms.Trgovac obrađuje podatke o ličnosti Kupaca i Korisnika u skladu sa važećim propisima o zaštiti podataka o ličnosti i svojom Politikom privatnosti, koja je dostupna na Sajtu i čini sastavni deo ovih Opštih uslova poslovanja.

9.2

For the purpose of concluding and executing the sales contract, the Merchant collects and processes the following personal data of the Buyer: first and last name, delivery address, e-mail address, contact telephone number and order data. Payment card data (card number, expiry date, security code) is never collected, seen or stored by the Merchant — it is entered directly on the bank's secure page.Radi zaključenja i izvršenja ugovora o prodaji, Trgovac prikuplja i obrađuje sledeće podatke o ličnosti Kupca: ime i prezime, adresu za isporuku, e-mail adresu, kontakt telefon i podatke o porudžbini. Podaci o platnoj kartici (broj kartice, datum isteka, sigurnosni kod) nikada se ne prikupljaju, ne vide niti čuvaju od strane Trgovca — unose se direktno na sigurnoj stranici banke.

9.3

This data is processed exclusively for the purposes of order processing and delivery, complaints handling, and the fulfilment of the Merchant's legal obligations (e.g. accounting and tax regulations), on the legal basis of contract performance and legal obligation. The data is not sold or otherwise made available to third parties, except to partners necessary for the execution of the order (e.g. the courier service and the payment processor).Ovi podaci se obrađuju isključivo u svrhe obrade i isporuke porudžbine, rešavanja reklamacija i ispunjenja zakonskih obaveza Trgovca (npr. računovodstveni i poreski propisi), po pravnom osnovu izvršenja ugovora i zakonske obaveze. Podaci se ne prodaju niti na drugi način ustupaju trećim licima, osim partnerima neophodnim za izvršenje porudžbine (npr. kurirskoj službi i procesoru plaćanja).

9.4

Personal data is retained only for as long as necessary to fulfil the stated purposes and within the deadlines prescribed by regulations, after which it is permanently deleted or anonymized. The Buyer has the right to access, rectification, erasure and restriction of processing of their data, the right to object and the right to data portability, as well as the right to lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection. Requests may be sent to office@cosmo-paw.com.Podaci o ličnosti čuvaju se samo onoliko koliko je neophodno za ispunjenje navedenih svrha i u rokovima propisanim propisima, nakon čega se trajno brišu ili anonimizuju. Kupac ima pravo na pristup, ispravku, brisanje i ograničenje obrade svojih podataka, pravo na prigovor i pravo na prenosivost podataka, kao i pravo na pritužbu Povereniku za informacije od javnog značaja i zaštitu podataka o ličnosti. Zahtevi se mogu poslati na office@cosmo-paw.com.

9.5

Promotional messages (newsletter) are sent only on the basis of the Buyer's prior consent. The Buyer may withdraw consent at any time — via the "unsubscribe" link in each message or by request to office@cosmo-paw.com — with no consequences for the exercise of their other rights. Full details are set out in the Privacy Policy.Promotivne poruke (newsletter) šalju se isključivo na osnovu prethodne saglasnosti Kupca. Kupac saglasnost može povući u svakom trenutku — putem linka za odjavu („unsubscribe") u svakoj poruci ili zahtevom na office@cosmo-paw.com — bez posledica po ostvarivanje njegovih drugih prava. Detaljnije u Politici privatnosti.

10.1

All content on the Site, including texts, logos, photographs, design and software, is the intellectual property of the Merchant or third parties who have authorized the Merchant to use it, and is protected by copyright and related rights.Sav sadržaj na Sajtu, uključujući tekstove, logotipe, fotografije, dizajn i softver, predstavlja intelektualnu svojinu Trgovca ili trećih lica koja su Trgovcu dala ovlašćenje za korišćenje, i zaštićen je autorskim i srodnim pravima.

10.2

Any unauthorized copying, distribution, modification or use of the content of the Site for commercial purposes is prohibited without the prior written consent of the Merchant.Zabranjeno je svako neovlašćeno kopiranje, distribucija, modifikovanje ili korišćenje sadržaja Sajta u komercijalne svrhe bez prethodne pisane saglasnosti Trgovca.

11.1

The Merchant makes every effort to ensure that all information on the Site is accurate and up-to-date, but cannot guarantee absolute accuracy and is not liable for any errors.Trgovac ulaže maksimalne napore da sve informacije na Sajtu budu tačne i ažurne, ali ne može garantovati apsolutnu tačnost i ne odgovara za eventualne greške.

11.2

The Merchant is not liable for damage resulting from the temporary unavailability of the Site, technical problems, or actions of third parties, except in cases where such liability is prescribed by law.Trgovac ne odgovara za štetu koja nastane usled privremene nedostupnosti Sajta, tehničkih problema ili delovanja trećih lica, osim u slučajevima kada je takva odgovornost propisana zakonom.

12.1

The contracting parties agree that they will try to resolve any disputes arising from their relationship amicably.Ugovorne strane su saglasne da će sve eventualne sporove koji proisteknu iz njihovog odnosa pokušati da reše mirnim putem.

12.2

Out-of-court settlement: The Merchant informs the Buyer that, in accordance with Article 173 of the Consumer Protection Act, it is obliged to participate in the out-of-court settlement of consumer disputes. The consumer may initiate proceedings before a body for the out-of-court settlement of consumer disputes after having previously filed a complaint with the Merchant. The list of such bodies is available on the website of the ministry responsible for trade.Vansudsko rešavanje sporova: Trgovac obaveštava Kupca da je, u skladu sa članom 173. Zakona o zaštiti potrošača, obavezan da učestvuje u postupku vansudskog rešavanja potrošačkih sporova. Potrošač može pokrenuti postupak pred telom za vansudsko rešavanje potrošačkih sporova nakon što je prethodno izjavio reklamaciju Trgovcu. Lista tela je dostupna na internet stranici ministarstva nadležnog za poslove trgovine.

12.3

Court settlement: If an amicable or out-of-court settlement is not possible, the court with subject-matter jurisdiction in Belgrade shall be competent for resolving disputes, and the law of the Republic of Serbia shall apply.Sudsko rešavanje sporova: Ukoliko mirno ili vansudsko rešenje nije moguće, za rešavanje sporova nadležan je stvarno nadležan sud u Beogradu, a primenjuje se pravo Republike Srbije.

12.4

This site is available worldwide, our products and services are primarily aimed at the European and Serbian markets. Users who access the site from other jurisdictions do so on their own initiative and are responsible for compliance with local regulations. Users who access the site from other jurisdictions, including but not limited to the United States, Australia, New Zealand, are aware of the fact that they are ordering or purchasing goods from a European company and that these General Terms of Use and Sale are in accordance with European regulations and agree to them and accept them in their entirety.Ovaj sajt je dostupan širom sveta, naši proizvodi i usluge su primarno usmereni na tržište Evrope i Srbije. Korisnici koji pristupaju sajtu iz drugih jurisdikcija to čine na sopstvenu inicijativu i odgovorni su za poštovanje lokalnih propisa. Korisnici koji pristupaju sajtu iz drugih jurisdikcija uključujući ali se ne ograničavajući na Sjedinjene Američke Države, Australiju, Novi Zeland, upoznati su sa činjenicom da robu naručuju odnosno kupuju od evropske kompanije i da su ovi Opšti uslovi korišćenja i prodaje usklađeni sa evropskim propisima te su saglasni sa istima i prihvataju ih u celosti.

13.1

The Merchant reserves the right to amend and supplement these General Terms at any time. Amendments shall enter into force on the date of publication on the Site and will not apply to orders confirmed before the publication of the amendments.Trgovac zadržava pravo da u bilo kom trenutku izmeni i dopuni ove Opšte uslove. Izmene stupaju na snagu danom objavljivanja na Sajtu i neće se primenjivati na porudžbine koje su potvrđene pre objavljivanja izmena.

13.2

In the event that any provision of these General Terms is void or unenforceable, this shall not affect the validity of the remaining provisions which remain in force, in accordance with Article 105 of the Law on Obligations.U slučaju da je neka od odredbi ovih Opštih uslova ništava ili neizvršiva, to ne utiče na punovažnost ostalih odredaba koje ostaju na snazi, u skladu sa članom 105. Zakona o obligacionim odnosima.